Internet Banking Service

Performing transactions from a distance, anytime and anywhere just with a computer/device connecting Internet, customers can feel secured in using products, services of Kienlongbank rapidly, accurately with authentication and high security methods.

Features and utilities
  • Make active, easy and quick transaction at anytime and anywhere.
  • Easily follow-up balance, payment activities via accounts (current account, saving deposit and loan). 
  • Initiate internal and external bank transfers (receipt via account or ID card/passport).
  • Conduct online savings with attractive interest rate.
  • Look up tariff, exchange rate, interest rate and other preferential information.
  • Supporting services: SMS Banking, etc., to query account, bank statement, information display, etc.
  • Enjoy preferential interest rate on account balance.
  • Account information confidentiality is guaranteed via various forms and transaction authentication level.

            - SMS-based authentication: Authentication codes for payment, bank transfer, etc., are delivered to customers’ registered mobile phone number.

            - Token card-based authentication: Random authentication code is generated for payment, bank transfer, etc., to verify the customer's transaction.

  • 24/7 customer support service is active.

Service package

For retail banking

Service package

Maximum limit/time

Minimum limit/day

IBANK - SIMPLE

N/A

(For information only)

IBANK - BASIC

VND 50,000,000

VND 500,000,000

IBANK - ADVANCE

VND 100,000,000

VND 1,000,000,000

For wholesale banking

Service package

Maximum limit/time

Minimum limit/day

IBANK - SIMPLE

N/A

(For information only)

IBANK - BASIC

VND 100,000,000

VND 500,000,000

IBANK - ADVANCE

VND 200,000,000

VND 1,000,000,000

Outstanding benefits
  • Free of charge of service subscription.
  • Automatic transfer scheduling function, debiting account to cover future payment and expenditure demand

Customers and subscription procedure

a.     Customers

Individuals and Organizations open their current account at Kienlongbank and require to use Internet Banking service.

b.     Subscription procedure

For retail banking

  • Registration form cum service contract.
  • ID card/passport of account holder.

For wholesale banking

  • Registration form cum service contract signed and sealed by legal representative/authorized person.
  • Documentary evidences, proving the organization's representative/authorized person.
  • ID card/Passport of the legal representative or authorized person.
  • Certification of business registration/ Establishment decision.
Frequently asked questions
Question 1: What is Internet Banking Service of Kienlongbank?

Kienlongbank's answer: Internet Banking is an online service offered by Kienlongbank to provide customers with convenience and safety. All what you need is just an Internet connection device (such as computer, tablet, mobile phone, etc.) you can flexibly, actively and securely make transactions with the bank at anytime and anywhere instead of going to Kienlongbank’s transaction outlets. 

Question 2: What are benefits of Kienlongbank Internet Banking?

Kienlongbank's answer:

  • Convenience: You may make transactions with the bank at anytime and anywhere instead of going to Kienlongbank’s transaction outlets.
  • Utilities with a series of functions provided by Kienlongbank including

- Account information management: current account, loan account and saving account.
- Transaction history on deposit account.
- Internal transfer
(Receive via account or by ID card)
- External transfer
(Receive via account or by ID card)
- Transfer scheduling: It enables to set a future transfer schedule.
- Save beneficiary information.

- Deliver and finalize online saving account.

  • Save time and costs
  • Secure and confidential with transaction authentication methods.
Question 3: Where can I find Internet Banking user guide?

Kienlongbank's answer: You may visit https://www.kienlongbank.com/ to view Kienlongbank's Internet Banking User Guide.

Question 4: What are conditions for using Kienlongbank Internet Banking?

Kienlongbank's answer: In order to use our Internet Banking, you need to:

  • Have a deposit account opened at Kienlongbank.
  • Subscribe to use Internet Banking any branch/transaction office of Kienlongbank. Accordingly, you agree to strictly adhere to our terms and conditions of E-Banking service.
Question 5: After Internet Banking registration procedure at Kienlongbank branch/transaction office is fulfilled, how long shall I receive my password?

Kienlongbank's answer: Within 1 working day your password shall be delivered to your subscribed phone number to log in Internet Banking.

Question 6: Can I make online transactions on Sundays?

Kienlongbank's answer: Almost all Internet Banking transactions may be made at any time on 24/7 basis. For public holidays and festivals alone, online savings transactions may not be settled and external transfer transactions shall be implemented on the first working day after public holidays and festival since such transactions must be approved by the bank.

Question 7: I wonder whether transfer time is longer than that of counter-based transfer if money transfer is initiated on Kienlongbank's Internet Banking.

Kienlongbank's answer: Processing time for money transfer via Internet Banking of Kienlongbank is shorter than that of counter transfer. With Internet Banking, all what you should do is to take some simpler and more convenient steps instead of going to Kienlongbank's branches/transaction offices and filling in cash transfer request form.

  • In case of internal transfer, the order shall be promptly processed.
  • External money transfer:

From Mondays to Fridays:

  • Money transfer before 16h every day shall be processed on the same day.
  • Money transfer after 16h every day shall be processed on the next working day.

After 16h from Fridays to Sundays: Money transfer order shall be processed on Monday.

Question 8: Which browser can I use for Kienlongbank Internet Banking?

Kienlongbank's answer: You may use any browser such as Internet Explorer 7.0 or higher, Firefox, Chrome, Opera to visit Kienlongbank Internet Banking via https://ebank.kienlongbank.com

Question 9: What should I do if I cannot log in Internet Banking?

Kienlongbank's answer: Please recheck your username and password.

In case you still cannot login Internet Banking account after rechecking username and password, please contact Kienlongbank's customer service at 1900 2929 or go to Kienlongbank’s branch/transaction offices for further assistance.

Question 10: Which Internet Banking service packages are offered by Kienlongbank? What is the difference among such packages?

Kienlongbank's answer: At present, 3 service packages are offered with different functions and transaction limits to the highest satisfaction of each customer as follows:  

SERVICE PACKAGE

FEATURES

RETAIL BANKING

WHOLESALE BANKING

Maximum limit/time

Maximum limit/day

Maximum limit/time

Maximum limit/day

IBANK - SIMPLE

-Balance inquiry

-Transaction history check


(For information only)

(For information only)

IBANK - BASIC

-Balance inquiry

-Transaction history check

-External transfer

-Internal transfer

-Online savings

VND 50,000,000

VND 500,000,000

VND 100,000,000

VND 500,000,000

IBANK - ADVANCE

VND 100,000,000

VND 1,000,000,000

VND 200,000,000

VND 1,000,000,000

Question 11: As an Internet Banking user of Kienlongbank, what should I keep in mind for secure transaction?

Kienlongbank's answer: Secured and confidentiality requirements and conditions for your Internet Banking transactions have been successfully fulfilled by Kienlongbank. Nevertheless, some important points should be noted as follows:

  • Do not disclose anyone (even bank teller) or note down to save your username and password of Kienlongbank Internet Banking account.
  • Always bring mobile phone or token device.
  • Only directly log in Kienlongbank Internet Banking from our official website at http://kienlongbank.com/ orhttps://ebank.kienlongbank.com
  • Ensure your computer is set up with latest antivirus program.
  • Do not use public computers e.g. PCs in Internet café to make Internet Banking transaction since such computers may be installed with spy software to steal your login information.

Add: 40-42-44 Pham Hong Thai Str., Rach Gia City, Kien Giang Province
Tel: (0297) 3869 950 - 3877 541 - Fax: (0297) 3871 171 - 3877 538
Hotline: 1900 6929 - (028) 7309 6929
Email: kienlong@kienlongbank.com - SWIFT code: KLBKVNVX

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